Welcome to Kazzue Vision Care ("Kazzue", "we", "our", or "us"). By accessing or using our website and placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. General
These Terms of Service govern your use of our website and the purchase of products from Kazzue Vision Care. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website constitutes your acceptance of any changes.
2. Eligibility
By placing an order, you confirm that you are at least 18 years old or have obtained permission from a parent or legal guardian.
3. Product Information
We make every effort to ensure that product descriptions, specifications, images, and prices are accurate. However, slight variations in colour, packaging, or specifications may occur due to manufacturing updates or differences in screen displays.
All contact lenses should be worn according to the manufacturer's instructions and the advice of your eye care professional.
4. Orders
All orders are subject to acceptance and product availability.
We reserve the right to:
- Cancel or refuse any order.
- Limit quantities purchased.
- Request additional information to verify an order before processing.
If an item becomes unavailable after your order is placed, we may contact you to offer an alternative, delay shipment until restock, or provide a refund.
5. Pricing
All prices are displayed in the currency shown on the website and are subject to change without prior notice.
Customers are responsible for any applicable customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by their destination country.
6. Payment
Payment must be completed before an order is processed and shipped.
We accept the payment methods displayed during checkout. All payments are processed securely through trusted payment providers.
7. Shipping
Delivery times are estimates only and may vary depending on destination, customs clearance, postal services, weather conditions, and other factors beyond our control.
Once an order has been shipped, we are unable to modify the shipping address.
Kazzue Vision Care is not responsible for delays caused by customs inspections, courier services, incorrect addresses provided by customers, or failed delivery attempts.
8. Lost, Delayed or Returned Parcels
If a parcel is delayed or marked as delivered but has not yet been received, we will assist in investigating the shipment where possible.
For international shipments, tracking updates are provided by third-party postal and courier services. Tracking information may occasionally be delayed or inaccurate.
If a parcel is returned to us due to an incorrect address, failure to collect the parcel, or refusal of delivery, additional shipping charges may apply for reshipment.
9. Returns & Refunds
Returns and refunds are subject to our Return & Refund Policy.
For hygiene and safety reasons, contact lenses that have been opened, used, or damaged cannot be returned unless they are defective or supplied incorrectly.
10. Prescription Accuracy
Customers are responsible for ensuring that all prescription details entered during checkout are accurate.
Kazzue Vision Care is not responsible for orders placed with incorrect prescription information provided by the customer.
11. Limitation of Liability
To the maximum extent permitted by law, Kazzue Vision Care shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.
Our total liability shall not exceed the purchase price paid for the affected product.
12. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, and designs, is the property of Kazzue Vision Care or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
14. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Malaysian courts.
15. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Kazzue Vision Care
Last Updated: July 14, 2026